Dear Luke,
Thank you for reaching out and for sharing your feedback with us. We truly appreciate your concern and understand your disappointment. We would like to assure you that the product you received is a genuine, brand-sealed item, exactly as ordered.
As a retailer, we are not the manufacturer or brand owner and therefore have no control over the formulation or scent of the product inside the bottle. We do respectfully wish to clarify that, as stated in our return policy, we are unfortunately unable to accept returns or offer refunds for items that have been opened or used.
While we regret that this experience did not meet your expectations, we sincerely hope for your understanding and thank you once again for your order and feedback.