Returns Label & Procedure

If you wish to return any items, please read our "Returns policy" as provided in the footer of our website. Also note:

  • Items must be returned in original condition and manufacturer-sealed as supplied.
  • We do not accept item opened and used for any return/refund.

To return an item, please follow the steps below :

  1. Please email us at sales@fragrancelondon.com with your order number and the reason for the return request. 
  2. Obtain Return Authorization Code via email. (Please allow 48 hours for the Customer Service Agent to respond).
  3. On receipt of your Unique Returns Authorization Code via email please proceed to return the item by clicking the link below:
  4. Tracked Returns | Royal Mail Group Ltd.
  5. Please enclose a copy of the invoice/order number with your returned item along with your Unique Returns Authorization Code.
  6. Once we receive the item back from you, the refund will be applied within 24 hours. Your bank may take 3-5 days to credit the funds back to your account.
  • Note: If you return the item without the Returns Authorization Code. We reserve the right to refuse a refund. 
  • An invalid return reason may result in a deduction of the postage charges incurred by us for issuing the original shipping & Return Label in line with Royal Mail charges on your order.