Returns Label & Procedure
If you wish to return any items, please read our "Returns policy" as provided in the footer of our website. Also note:
- Items must be returned in original condition and manufacturer-sealed as supplied.
- We do not accept item opened and used for any return/refund.
To return an item, please follow the steps below :
- Please email us at sales@fragrancelondon.com with your order number and the reason for the return request.
- Obtain Return Authorization Code via email. (Please allow 48 hours for the Customer Service Agent to respond).
- On receipt of your Unique Returns Authorization Code via email please proceed to return the item by clicking the link below:
- Tracked Returns | Royal Mail Group Ltd.
- Please enclose a copy of the invoice/order number with your returned item along with your Unique Returns Authorization Code.
- Once we receive the item back from you, the refund will be applied within 24 hours. Your bank may take 3-5 days to credit the funds back to your account.
- Note: If you return the item without the Returns Authorization Code. We reserve the right to refuse a refund.
- An invalid return reason may result in a deduction of the postage charges incurred by us for issuing the original shipping & Return Label in line with Royal Mail charges on your order.